Brand and General Questions
Malaysia National Insurance Berhad and Takaful Nasional Sdn Berhad will be rebranded to Etiqa Insurance Berhad and Etiqa Takaful Berhad, respectively. At this time, the change is targeted for the first half of November 2007.
Mayban Takaful Berhad (MTB) will transfer all its business, assets and liabilities to Takaful Nasional Sdn Berhad thus MTB will also be known as Etiqa Takaful Berhad. This will most likely take place at the end of November 2007.
MLA and MGAB will continue to operate as the insurance providers to the Maybank Bancassurance business. Both companies will continue to use its existing name but will adopt the new Etiqa logo. Under the Merger Masterplan, it is planned that the business, assets and liabilities of MLA & MGAB be transferred to Etiqa Insurance Berhad. This will happen subsequently in the future.
In line with the rebranding, the names of our other buildings will be changed. MNI Twins will be renamed Etiqa Twins whereas Bangunan Dato’ Zainal will be renamed Menara Etiqa. Only Dataran Maybank will remain status quo.
The Etiqa Head Office will continue to be at Dataran Maybank in Bangsar. Etiqa Twins at Jalan Pinang will house an Etiqa Customer Service Centre whilst Menara Etiqa at Jalan Melaka will house another Etiqa Customer Service Centre as well as the Agents’ Training Department.
Plans are in place to launch the new brand on 15 November 2007.
brand audit was conducted when the merger first took place. During the
audit, we were pleasantly surprised to find that each individual
company had its own strengths and its own individual values. With this,
there were also several different cultures. In order to unite all
these, to personify our combined strength and values, research has
shown that the coming together as one brand will make us stronger.
The name Etiqa was arrived at after much deliberation, many brainstorming sessions and a brand name competition. The name Etiqa is inspired by the English word “ethics” and the Malay word “etik”. When creating what our new brand should stand for, we arrived at the Brand Attributes ie, performing with conscience, working hand-in-hand, being crystal clear in all that we do and bringing a rock solid reputation. This is the character of our brand which is conveyed through the name Etiqa.
Etiqa is a joint venture between Malaysia's largest local bank, Maybank and Fortis International NV, a leading European financial services company with 70% & 30% equity respectively. Maybank in turn is part of the Permodalan Nasional Berhad (PNB) Group. The staff force of the company very much reflects the racial index of Malaysia.
The attributes are traits and values that guides us to live up to our brand promise of "humanizing insurance"
Yes, we are still very much part of Maybank under the Insurance & Takaful sector. We are still very much a takaful and conventional insurance provider and our products will still be sold through Maybank.
Product Related Questions
There will be no changes to existing policies. All terms and conditions remain unchanged.
There will be no change to premiums for all existing policies. All terms and conditions remain unchanged.
There will be no change to benefits / entitlements for all existing policies. All terms and conditions remain unchanged.
Existing general insurance policy holders will receive new policy with new logo only upon renewal. Life policies bearing either MNI, TN, MTB or MLA logo is still valid.
Existing products will still remain with minor changes to the product name as this is necessary to reflect the new brand.
Existing agent contacts will still be applicable. Our new hotline number is known as Etiqa Oneline, for both Insurance and Takaful. The number is : 1300-13-8888
In order to live up to the Brand Promise and attributes, improving our services is a top priority moving forward.
Insurance & Takaful products are available via commercial channels ie Agents, Branches, Customer Service Centres, Maybank branches, ATM machines, and Etiqa Oneline (different products are available through different commercial channels)
Takaful products will still maintain its Islamic Principles. The Shariah Committee will continue to ensure that the values of Takaful products are maintained.
In line with our brand attributes, few key changes will take place in terms of claims processes.
For Non-Life claims below RM2000: call our Claims Assist line to settle your claim over the phone, without documentation.
For motor repair claims below RM5000: report to our panel of repairers with full documentation, and we will authorize repairs within 2 working days of your report. The repairs to your vehicle will be completed in no more than 12 working days.
For stolen vehicle claims: report to us with all relevant documentation and information, and we will settle your claim within 20 working days.
For Personal Accident claims: upon receiving full documentation and information, we will settle your claim within 5 working days.
line with the efforts to build one Brand, the different customer
hotline numbers for the different entities will be unified into one
number. Our new hotline number is known as Etiqa Oneline, for both
Insurance and Takaful. The number is: 1300 13 8888
In line with the efforts to build one Brand, the different Auto Assist numbers will be unified into one number. The auto assist number for both Insurance and Takaful is 1800 88 6811.
Reflecting the attribute Hand in Hand, Agents have a dedicated line to reach us at 03- 2780 4688.
As sales representative for Bancassurance, providing a dedicated number provides greater assistance and convenience to the Maybank Financial Executives. The FE’s number to reach us is 03-2718 5555.
4 branches will be integrated to serve both Insurance and Takaful customer - Subang Jaya, Etiqa Twins, Menara Etiqa and Dataran Maybank effective mid November 2007. Other branches will be able to serve both Insurance and Takaful within the 1st year after the launch. Therefore, for the time being, Takaful Nasional branches will be dedicated to serve Etiqa Takaful Berhad customers whereas MNI branches will focus on Etiqa Insurance Berhad customers. Meanwhile, MLA & MGAB products will continue to be sold at all Maybank branches.
An extensive communication plan is underway to keep all our policy holders and agents informed of the name change. This is scheduled to begin with the launch in mid November. Furthermore, an extensive advertising campaign will communicate our new brand name and brand attributes to all our customers and the public in general.
For product specific material ie proposal forms, product leaflet and policies, either the “Insurance” or “Takaful” descriptor will be used together with the logo to show the difference. As two separate legal entities, both Etiqa Insurance and Etiqa Takaful will comply with all Bank Negara Malaysia legal requirements, conventional insurance and takaful regulations and with the Shariah Committee.
Yes, all takaful certificates issued under Etiqa Takaful Berhad are Shariah Compliant as our insurance and takaful entities are separate. All takaful products are approved by Shariah Committee and Bank Negara Malaysia.
|Al Rajhi Bank is the largest Islamic banking group in the world recognized for being instrumental in bridging the gap between modern financial demands and intrinsic Islamic values. One of the fastest growing and most progressive banks in Saudi Arabia, it owes its banking excellence to its unwavering commitment to Shariah principles and the use of technology to offer diverse products to meet customer needs. The Group has a vast network of over 500 bank branches, 2,000 ATM machines and over 18,000 POS installed all over the kingdom.|
|Leveraging on its established principles and operations in the Middle East, Al Rajhi Bank ventured out as an international bank by setting up its first overseas operations in Malaysia in October 2006. Operating on the same platform as the home bank, Al Rajhi Bank Malaysia extensively uses the latest banking technology to consistently provide customers with speed and convenience in banking. It opened its first and main branch at Jalan Ampang on 16th October 2006. Today, it has 19 branches, 14 in the Klang Valley, one each in Johor Bharu, Melaka, Penang, Kuching and Kota Bharu.|
|The bank is expanding its suite of products and services that currently offers Savings account-i, Current account-i, Personal financing-i, Charge card-i, Debit card-i, Fixed term investment-i, Automobile financing-i, Home financing-i, Structured Home Financing-i, Al Musafir Card-i and customised corporate products. As of Feb 2008, Al Rajhi had a customer base nearing 100,000 and the numbers are steadily growing.|
Who we are and where we come from|
Based in Riyadh, Saudi Arabia, Al Rajhi Bank plays an integral part in the life of the desert Kingdom. We've been serving its citizens, financing its growth and contributing to Saudi development for over 50 years, catering for both the retail and wholesale needs of our clientele. We've now grown into the country's largest branch and ATM network with over 18,000 POS installed with merchants all over the Kingdom. We're also one of the largest joint stock companies in Saudi, with a paid-up capital of SR 13.5 billion (US$ 3.6 billion)
Malaysia marks our first foray into the international banking market and it's an exciting and highly significant development in the history of the bank.